What the outlet published · Sentence 5
“[N]o consta que Cofidis diera respuesta a la reclamación ni que promoviera actuación alguna para verificar si la controversia había llegado a judicializarse, limitándose a mantener la validez del contrato y a requerir el pago de las cantidades que consideraba debidas.”
Translation · ES
[T]here is no record that Cofidis answered the claim or took any step to check whether the dispute had reached the courts, confining itself to maintaining that the contract was valid and demanding payment of the sums it considered owed.
What this claims, in our words
THE OMISSION ALLEGED: no answer to the customer's claim and no check on whether the dispute was already before a court. Cofidis can rebut this with its own correspondence file.